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Information for clients

Since November 2007 provisions for asset management companies have been in force in Liechtenstein whose purpose is to implement the EU Markets in Financial Instruments Directive (MiFID). Under these provisions we are obliged to make various information publicly available, even if we have already provided that information to our clients when they concluded an agreement with us.

  1. Client communication
    You can reach CREA Asset Management Trust reg. (hereinafter also: "CREA AM") as follows:

    CREA Asset Management Trust reg.
    Fürst-Franz-Josef-Strasse 73
    PO Box 237
    LI-9490 Vaduz
    Liechtenstein
    Tel. +423 239 60 00
    Fax +423 239 60 01
    e-mail 

    Unless client communications are regulated by contract, you may communicate with us at any time in German or English.

    CREA AM will normally communicate with clients by letter or, where necessary, by fax. If you contact us via an electronic channel (e.g. e-mail), CREA AM reserves the right to reply in the same manner. We would draw your attention to the fact that using e-mail presents certain risks regarding confidentiality. As required by the regulatory rules, all telephone calls with CREA AM are recorded and archived.

  2. Supervisory authority
    The supervisory authority responsible for CREA AM is the

    Liechtenstein Financial Market Authority (FMA) 
    Landstrasse 109
    Postfach 279
    LI-9490 Vaduz
    Liechtenstein
    Tel. +423 236 73 73
    Fax + +423 236 73 74
    e-mail 

  3. Investor compensation scheme

    CREA AM is a participating member of the investor compensation scheme operated by the Liechtenstein Einlagensicherungs- und Anlegerentschädigungs-Stiftung SV (Deposit Guarantee and Investor Compensation Foundation PCC, reg. no. FL-0002.039.614-1), which complies with EU law. Further information is available on the foundation's website (www.eas-liechtenstein.li).

    Einlagensicherungs- und Anlegerentschädigungs-Stiftung SV
    Austrasse 46
    Postfach 254
    LI-9490 Vaduz
    Liechtenstein
    Tel. +423 230 15 16
    e-mail 

    CREA AM itself does not hold financial instruments in safekeeping for clients and never acts as debtor to the client.

  4. Information on financial instruments
    All the information the client needs on the types of financial instruments and the risks associated with them can be found in the "Risks in Securities Trading" brochure of the Liechtenstein Bankers' Association (LBA), which is available for download from the LBA website (www.bankenverband.li).

  5. Handling conflicts of interest
    Detailed information on handling conflicts of interest can be found under the heading ”Conflicts of interest” on the CREA AM website (www.crea-group.com)

  6. Bespoke agreement
    With individual clients CREA AM will conclude separate bespoke written agreements on the client's classification for MiFID purposes, periodic reporting, the client's investment objective and portfolio structure, any applicable benchmarks, the valuation of financial instruments, financial inducements, data protection and the costs for services rendered.

  7. Execution of orders
    Orders are generally executed through the client's custodian bank. Detailed information can be found under the heading “Execution of orders” on the CREA AM website (www.crea-group.com).

  8. Confidentiality of client data
    CREA AM (including its governing officers, employees and authorised agents) has a temporally unlimited duty to refrain from disclosing information gained in the course of a business relationship. Under regulatory provisions and statutory notification duties CREA AM may be compelled to disclose client data or other confidential information in electronic or physical format to authorised third parties at home or abroad.

  9. Client complaints
    Your satisfaction is very important to us. We will therefore treat all your suggestions, criticisms and complaints with the utmost seriousness. Detailed information can be found under the heading ”Client complaints” on the CREA AM website (www.crea-group.com).

Vaduz, January 2018